Get Expert Help, Exactly When You Need It
Every Carrot plan includes access to our help center, live chat team, and email support. Premium Support adds access to our Support Portal.
Use the Portal to submit support tickets, track and view your help history, and collaborate with your team in a shared help space. The support portal also allows you to submit and track feature ideas, and request meeting time with a support specialist. Premium Support members receive priority handling in our ticket queue.
Premium Support puts Carrot specialists in your corner for the moments that matter — onboarding, technical issues, and getting more from your marketing.
Get Expert Help, Exactly When You Need It
Premium Support puts a Carrot specialist in your corner for the moments that matter — onboarding, technical issues, and getting more from your marketing.
Every Carrot plan includes access to our help center, live chat team, and email support. Premium Support adds access to our Support Portal.
Use the Portal to submit support tickets, track and view your help history, and collaborate with your team in a shared help space. The support portal also allows you to submit and track feature ideas, and request meeting time with a support specialist. Premium Support members receive priority handling in our ticket queue.
With Premium Support on your account, you get:
- A dedicated support portal space to submit and track requests
- Cross-team visibility to your help space
- The option to request a live meeting when you need one
- Priority handling in our ticket queue