Domain.com Domain Setup

This tutorial will guide you on how to properly connect your Domain.com domain to your Carrot site. Follow the steps below! Want us to do it for you? Please scroll to the button at the end of this tutorial and start a conversation!

*If you have a custom email, this process will likely disconnect the email. Please be sure to check with your registrar (Domain.com support) to ensure it continues to work after this update.

ℹ️ NOTE: When connecting a domain, it can often take up to 24-48 hours for the changes to take effect. This can vary depending on your domain registrar and the DNS settings. If you’ve followed our instructions below and it’s been longer than 48 hours, feel free to reach out to us!

---

Step 1: Log in to your Domain.com Account

---

Step 2: Navigate to Your Domain’s DNS Settings

1. Once logged into your Domain.com account, go ahead and click on this link here to be brought to the needed area: My Domains
   
2. On this page, you should see all of the domains you have purchased on this Domain’s account. If you have only purchased one, you would only see one 🙂
   
3. Find the domain that you are currently attempting to connect and click on the blue “Manage” button for it:

4. On the next page you are brought to – click on “DNS & Nameservers”

---

Step 3: Add a CNAME Record

1. Navigate to the “DNS Records tab shown here:

2. Next, click on the “Add DNS Record” button shown here:

3. Select “CNAME” from the dropdown menu:

Finally – enter “www” into the name field, “carrot.com” into the content field and select “1/2 Hour” from the TTL (Time To Live) field:

Click the blue “Add DNS” button to submit these entries! 🙂

---

Step 4: Add an A record

1. Locate any existing A DNS Records
2. For the @ record, click the 3 dots and choose edit

3. Update the IP address to the Carrot network IP: 50.112.162.40

4. Click the “Edit” button to confirm your changes

Note: if a record does not exist for @ already, create a new record instead.

---

Now we are done with Domain.com! Time to head over to your Carrot site!

1. Sign into your Carrot Account page and underneath the site that you’d like to attach this new domain, click “add a custom domain.”

2. Enter your domain name into the field under Step #1, then hit “Save Custom Domain” to save changes.
   

That’s it! Give it an hour or so for the changes to take full effect.

If you have any trouble at all, hit up support via email or live chat for guidance. We will also gladly do it for ya if you provide Support with your Domain.com login info.

---

Want us to do it for you?