Domain Setup

Adding or Editing CNAME Records

Note: You may find support asking for an IP Address to attach the domain name. We use CNames to attach domain names because using IP Addresses means a systems servers must remain the same and ours do not and flux with incoming traffic and other updates. To ensure domain names always work, please use a cname to attach the domain to your site. 🙂

The following is done within


  1. Log in to your account and click My Account at the top.
  2. Click my domains in green, on the left.
  3. Click on the domain name you wish to create a CName record for.
  4. Click DNS Records on the left.
  5. Here you will create the cname record:
    • Change the drop-down menu Type to CName, set the Host field to www, and then enter into the answer field. Then click the blue Add Record button.

 Once the records are created, the domain should be pointing to the web server within 24 hours.

If you have trouble configuring your CName records, we can add them for you. Please enter details in the form below to get started.

To redirect your base domain, follow the guide here.

Add a forward on the domain, that goes to the domain with www. in front ie.

Enter these options:

on Domain, enter @
Forwards To – your domain with http://www. in front of it
Type – Redirect

Then Click Add Forwarding. You’re done.

Want us to do it for you?

Let Us Attach Your Domain

We know these can be technical and are happy to help get over this hurdle. Let us attach the domain for you at no charge.
  • This would usually be titled username and password.
    Two factor authentication is a text or email with a code to verify you are the one logging in. We would need to coordinate if you have this. 🙂
    For example, we have and have a custom email of
  • This field is for validation purposes and should be left unchanged.