VideoPost FAQ’s

How do I create a VideoPost?

A VideoPost first starts with a video that has been uploaded to Youtube. There’s a variety of videos that you can create such as market updates, case studies, 5 solutions to common issues, introducing your team and how you serve your community, and much more. Once a video has been uploaded to Youtube, you can then use the VideoPost feature of Carrot to transcribe your video.

I’ve been charged and submitted a VideoPost but it’s showing an error. What happened?

VideoPost transcriptions are only able to be submitted if you use the full URL. For example, you will need to use and not

Notice the first link has and the second has without the .com. You must use the link with .com. If you have submitted yours without, please reach out to our support team and we will manually start this for you. Thanks!

Is there a minimum timeframe for my VideoPost transcription?

Nope! You can upload a video as short or as long as you want transcribed. You just need audio with dialogue and we’ll make it happen!

Do you transcribe any languages outside of English?

We currently support English-speaking videos and are not able to transcribe any other language at this time. Please reach out to our team at if you’d like us to include another language.

Can I use another video platform, such as Vimeo, to host videos?

No. You must upload your video to Youtube for the VideoPost transcription to work.

How long does it take to transcribe a VideoPost

VideoPost transcriptions are typically quite fast and can be added to your site within the hour it’s requested. This has been known to take up to 24 hours. If your video has passed 24 hours and the transcription is not on your site, please reach out to our Support team.

I received an email that my transcript is complete but it’s not on my VideoPost.

If you receive the email and the transcription is not available on the site, please give it a couple of hours to fully populate. Sometimes the email is sent before our transcription service and your site have fully connected.

My transcript won’t allow me to add spaces and heading to the content. What do I do?

If you’d like to add headings or other media to the VideoPost content, you’ll need to copy the entire transcript and then paste it to make edits to separate paragraph blocks. We are working on separating content into blocks upon transcription. At this time, your content is entered into a single block, which requires you to copy and paste the entire transcript and it will then show up as individual blocks. Please don’t forget to delete the single-block that you just copied or you’ll have duplicate content. (A fix is coming!)

I don’t see VideoPost when I add a blog post. How can I access this?

If you are not seeing VideoPost as an option when you are adding a new blog post, it’s likely you have a lower plan that does not have access to that feature. You’ll want to upgrade your account in order to view this as an option for your blog posts.