VideoPost FAQ’s

How do I create a VideoPost?

A VideoPost first starts with a video that has been uploaded to Youtube. There’s a variety of videos that you can create such as market updates, case studies, 5 solutions to common issues, introducing your team and how you serve your community, and much more. Once a video has been uploaded to Youtube, you can then use the VideoPost feature of Carrot to transcribe your video.

Do you transcribe any languages outside of English?

We currently support English-speaking videos and are not able to transcribe any other language at this time. Please reach out to our team at support@carrot.com if you’d like us to include another language.

Can I use another video platform, such as Vimeo, to host videos?

No. You must upload your video to Youtube for the VideoPost transcription to work.

How long does it take to transcribe a VideoPost

VideoPost transcriptions are typically quite fast and can be added to your site within the hour it’s requested. This has been known to take up to 24 hours. If your video has passed 24 hours and the transcription is not on your site, please reach out to our Support team.

I received an email my transcript was complete but it’s not on my VideoPost.

If you receive the email and the transcription is not available on the site, please give it a couple of hours to fully populate. Sometimes the email is sent before our transcription service and your site have fully connected.

Can my VA add VideoPosts to my site?

As long as your VA has access to an account with a Content Pro or Advanced Marketer plan connected to it, then your VA should be able to publish VideoPosts to your account. Here’s how you can add a VA to your site. Once that’s done, please connect with the Support team to ensure they have access to all the resources on your plan.

I don’t see VideoPost when I add a blog post. How can I access this?

If you are not seeing VideoPost as an option when you are adding a new blog post, it’s likely you have a lower plan that does not have access to that feature. You’ll want to upgrade your account in order to view this as an option for your blog posts.