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If you’d like to cancel, this tutorial will guide you through that process. Because of security reasons, you must request a cancellation within the account. If you are within your initial 30 days of signing up, you will receive a refund. Refunds will take 3-5 business days to process.
Step 1: Log in to your account
Head over to carrot.com/account/ to login.
Step 2: On the top right, click the arrow, then billing
Here’s the direct link to access that page: Carrot.Com/Account/Subscription
Step 3: Click “request cancellation” on the left
Step 4: Complete the form and submit request
This immediately stops any future billing on your account. Your account will remain open until the end of your payment period. Please note, requesting to cancel the account will not stop open invoices from processing. Please contact support if you need to discuss an open invoice.
If you are within your 30 days, there are no further steps to take to receive a refund. This will be processed automatically. Once you click “Submit Request,” you are done.