Getting Your Payment Invoices
To receive invoices, they must be manually emailed by our team. You can request those on this page's form.
Written by Andre
Updated
Billing & Account Management Tutorials
How to add users, update account information, change subscription, cancel, etc.
9 tutorials in this category
Account Hold
Do you need to place a temporary hold on your account? Complete this form for the team to review.
Written by Andre
Updated
Site Transfer Request
Want to have a site go to another person's active account. As an owner, you'll need to confirm this ownership transfer by submitting a request on this page's form.
Written by Andre
Updated
View Past Chats | Live Chat Messenger
Here's 3 steps to accessing past chats you've had with the Carrot team.
Written by jake
Updated
How to Add a New User to Your Site
You can add multiple people to a site without giving them access to the main account for billing. Dive into the steps to make that happen.
Written by Beth
Updated
How to Cancel Your Carrot Account
Cancellations must be made within your account to verify ownership. Here's the steps and links to do so.
Written by peterhart
Updated
Reset Your Account Password
Can't login to your account or need to change the password? Learn how here.
Written by alex
Updated
How to Update Your Membership and Billing Details
Want to change your membership level, add on additional sites, or add Agent or Investor Carrot? Here's how you can do so.
Written by Ryan Christian
Updated
Updating Your Account Password
Here's how you can update your password without sending a reset link.
Written by chris
Updated