Written by Beth “Hello, I am a Nigerian prince and my grandmother has fallen ill. Can you please send me money.”
You don’t want to receive spammy leads like the one above and we don’t want that for you either. Thus the automated spam filter built into your site that responds similar to your email’s spam filter, watching for phrases, emails, and names that are known to spam folks. However, this system is not perfect and we know spam can be missed or a legitimate lead can be placed in your spam folder. When that happens, you can use the lead manager to move your leads to the appropriate filter.
Access Your Spam Entries
Step 1: Go to your site’s Dashboard and select Leads on the left-hand menu.
Click here to access the Lead Dashboard directly.
Step 2: Click “Show Spam”
Click this link to access your spam and review entries. We recommend doing this on a fairly regular and consistent basis to ensure you do not miss legitimate leads (at least once a week).
Step 3: Move the Lead From Spam
Click “Not Spam” to send it back to your Open Leads dashboard.
Note: Your browser will ask you to confirm this action, be sure to click “OK” when the prompt appears.
Step 4: You’re Done! Click “Hide Spam” to Return to Open Leads
Your lead will automatically be placed in your Lead Dashboard to follow up with accordingly.
Boom! You’ve just learned how to mark a lead as “Not Spam”! It’s good practice to take a peek in this section about once a week to ensure no legitimate leads end up in there. If you notice a consistent pattern of legitimate leads going to your spam inbox, don’t hesitate to reach out to our Customer Experience team to look into why that is happening!